Users always expect to get up-to-date documentation for maintaining devices or installing a software update. Providing customers with the up-to-date versions of user documentation in time after product updates is a challenge. There are Content Delivery Portals which can be updated easily and where users search, find and download technical documentation. These portals are on the market for a relatively low budget, and they are in use for some time.
Modern solutions for Content Delivery Portals are available for a low price and are particularly interesting for users who do not need a content management system integration. They are established on the market for some years and allow to make technical documentation available in the PDF format or in other kinds of media.
Central to the portal solutions is a database in which documents are stored and managed. It is secondary if the database is used only for technical documentation or for other documents as well, such as marketing brochures or photographies from clinical studies. Being independent from a content management system means that companies have a wide-spread information management with only one Content Delivery Portal. Employees from various departments do not require any special knowledge to file documents correctly, and customers can access their respective data at any time. The search for technical data is controlled by taxonomies and metadata. That way, users are supported sensibly in their information search and are presented with an optimized result.
Users who search for information are guided to their target with a well-elaborated metadata concept. The technical documentation is appended with metadata which guarantee quick access to the desired instruction. However, with low-quality metadata, an instruction will be hard to locate in the Content Delivery Portal. To prevent this, it is absolutely vital to define standards for the metadata development as part of the terminology work. That way, quality assurance comes as a welcome side effect.
The main purpose of a Content Delivery Portal is storing and managing documents in different file formats: product information, user documentation, maintenance literature, service manuals, instructions. In short: the whole technical documentation. Additionally, other types of media such as images or videos can be integrated and can provide users with the desired information in short time. One thing that they all have in common is that every successful search is based on metadata.
A Content Delivery Portal can be implemented with or without integration into a content management system.