iET Solutions, a company of the UNICOM Global Group, is one of the world’s leading provider of IT Service Management and Software Asset Management solutions. iET Solutions offers a fully integrated and highly configurable solution for the IT Service Management which is in line with the ITIL© Best Practices. The software helps organizations to optimize their IT Services, meet compliance demands, improve their customer service, decrease their IT expenses and minimize audit risks.
Since 2009, people text has maintained and updated the action-oriented and practical customer documentation for the releases of the iET software. The documents cover the entire range of products of iET Solutions: from applications for developers and system administrators to applications for standard users. This includes online help which we generate together with printable PDFs by single source publishing. With our well-conceived navigation, featuring an index as well as a cross-referencing concept, users are able to find the right information at the right time.
The online help is a vital element of the customer documentation. It is expected to easily and swiftly respond to the users’ questions working with the iET software. people text has met the requirements of a modern customer documentation. User friendliness is guaranteed with understandable text, a structured layout and consistently applied terminology.
Success or failure of a software product can depend to a certain extent on the online help. Our work with iET Solutions illustrates how people text is always looking for creative and innovative solutions to offer its customers the best possible service and contribute to their success.